PRIVACY POLICY

Effective Date: 28 February 2026

By using SoundSurf, you agree to the practices described in this policy.

2. Data We Collect

We collect the following categories of personal data:

2.1 Account Information

  • Email address
  • Username
  • First and last name
  • Profile picture

2.2 Platform Activity Data

  • XP points and ranking data
  • Lesson and task progress
  • Gamification metrics
  • Presets uploaded or created
  • Interaction history within the platform

2.3 Communication Data

  • Messages exchanged between users
  • Support tickets and related communications

2.4 Payment Information

Payments are processed securely through Stripe.

SoundSurf does not store credit card or payment details.
Stripe processes payment data independently under its own privacy policy.

2.5 Analytics & Advertising (when enabled)

We may use:

  • Google Analytics
  • Google Ads

These services may collect anonymized usage data through cookies and similar technologies.

3. How We Use Your Data

We process personal data to:

  • Create and manage user accounts
  • Provide access to platform features
  • Enable messaging between users
  • Operate gamification systems (XP, rankings, badges)
  • Process subscriptions and payments
  • Provide customer support
  • Improve platform performance and user experience
  • Ensure platform security
  • Comply with legal obligations

We do not sell personal data.

4. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Performance of a contract (providing the SoundSurf service)
  • Legitimate interest (security, platform improvement)
  • User consent (analytics and advertising cookies, when applicable)
  • Legal obligations

5. Artificial Intelligence Processing

SoundSurf may use artificial intelligence tools to generate educational content, structured lessons, or platform-related materials.

AI systems are not used to make automated decisions that produce legal or similarly significant effects concerning users.

AI tools are used solely to support content creation and platform functionality.

6. Data Storage & Hosting

SoundSurf is hosted via:

  • IONOS (infrastructure hosting)
  • Platform infrastructure services (including database services provided through Base44)

We take reasonable technical and organizational measures to protect personal data.

Where possible, data is processed within the European Union.

7. Data Retention

We retain personal data:

  • For as long as your account remains active
  • As necessary to comply with legal obligations
  • Until deletion is requested

Users may request account deletion at any time by contacting:

shadowryukenofficial@gmail.com

8. User Rights Under GDPR

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“Right to be Forgotten”)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time

Requests can be sent to:

shadowryukenofficial@gmail.com

We will respond within the timeframe required by applicable law.

9. Cookies

SoundSurf uses cookies necessary for:

  • Authentication and login
  • Security
  • Platform functionality

When analytics or advertising services are enabled, additional cookies may be used.

Users may manage cookie preferences through the cookie management system when implemented.

10. Third-Party Services

We use third-party service providers including:

  • Stripe (payments)
  • Google Analytics (analytics)
  • Google Ads (advertising)

These providers operate under their own privacy policies.

11. Children’s Privacy

SoundSurf is accessible to users of all ages.

If required by local law, parental or legal guardian consent may be necessary for minors.

We do not knowingly collect personal data in violation of applicable child protection laws.

12. Data Security

We implement appropriate technical and organizational measures to protect personal data.

However, no online system can guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any significant changes will be communicated through the platform.

Continued use of the Service after updates constitutes acceptance of the revised policy.

 

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